Orders:
1. How do I place an order?
Simply browse our collection, select your desired product, choose any available options, and add it to your cart. Proceed to checkout and complete the payment securely.
2. Can I modify or cancel my order?
Orders can only be modified or canceled within 12 hours of placement. Please contact our support team immediately if changes are needed.
3. How do I know if my order is confirmed?
After placing your order, you will receive a confirmation email with your order details. If you do not receive it, please check your spam folder.
4. Can I track my order?
Yes. Once your order ships, you will receive a tracking number via email. Tracking updates may take a few days to appear depending on the carrier.
5. What if I entered the wrong shipping address?
Contact us immediately. If the order has not yet shipped, we may be able to update the address. Once shipped, we cannot guarantee address changes.
6. Do I need to create an account to order?
No, you can check out as a guest. However, creating an account allows you to track orders and manage purchases more easily.
Shipping & Returns:
1. How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 7–25 business days, depending on location and logistics.
2. Do you ship to the United States and Canada?
Yes. We currently ship throughout the US and Canada.
3. Why does delivery take up to 25 days?
Some forged steel products require extended fulfillment and logistics coordination. We prioritize product quality and secure delivery over speed.
4. How can I track my shipment?
Once shipped, you will receive a tracking link by email. Tracking may take 2–5 days to activate.
5. What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original condition. Contact us before returning any item.
6. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
7. What if my item arrives damaged?
Contact us within 48 hours of delivery with photos of the damage. We will review and provide a replacement or refund if approved.
8. Are there shipping restrictions for certain locations?
Yes. Customers are responsible for ensuring compliance with local laws regarding product ownership. Some items may be restricted in certain regions.
Payment:
1. What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment options available at checkout.
2. Is my payment information secure?
Yes. All transactions are processed through secure third-party payment gateways. We do not store full credit card details on our servers.
3. When will I be charged?
You will be charged at the time of purchase.
4. Can I use multiple payment methods?
At this time, we accept one payment method per transaction.
5. Why was my payment declined?
Payments may be declined due to:
Insufficient funds
Incorrect billing details
Bank security restrictions
Please contact your bank or try an alternative payment method.
6. Will I receive an invoice?
Yes. A digital invoice will be sent to your email after your purchase is confirmed.