Thank you for shopping with Forgixa. We are committed to delivering premium forged steel products with clarity and transparency. Please review the information below regarding our shipping and return policies.

SHIPPING POLICY

1. Shipping Locations

We currently ship to:

• United States
• Canada

Additional regions may be added in the future.

2. Order Processing Time

Orders are processed within:

1–3 business days

Once processed, you will receive a confirmation email with tracking details.

3. Delivery Time

Estimated delivery time:

7–25 business days

Delivery times vary depending on:

• Product availability
• Shipping destination
• Customs processing (if applicable)
• Carrier performance

Some items may arrive sooner, while certain products may require additional transit time due to fulfillment logistics.

Please note: Delivery times are estimates and not guaranteed.

4. Tracking Information

Once your order ships, you will receive a tracking number via email. Tracking updates may take 2–5 days to activate depending on the carrier.

5. Shipping Fees

Shipping costs are calculated at checkout based on:

• Destination
• Weight
• Selected shipping method

Promotional free shipping may be offered during special events.

6. Customs & Import Responsibilities

For Canadian orders, customs processing may occasionally affect delivery time.

Customers are responsible for complying with all local laws regarding product ownership and import regulations.

Forgixa is not responsible for customs delays or additional import duties if applicable.

RETURNS POLICY

1. Return Window

We accept returns within:

14 days of delivery

To be eligible:

• Items must be unused
• Items must be in original packaging
• Items must be in original condition

2. Non-Returnable Items

The following are not eligible for return:

• Used or damaged blades
• Customized or engraved items
• Final sale items

3. Return Procedure

To initiate a return:

1. Email us at: sales@forgixa.com
2. Provide your order number and reason for return
3. Wait for return approval instructions

Unauthorized returns may not be accepted.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The wrong item was shipped
• The item is defective

We recommend using a tracked shipping service.

5. Refund Processing

Once your return is received and inspected:

• Approved refunds will be processed to your original payment method
• Refunds may take 5–10 business days depending on your bank

Shipping charges are non-refundable unless the error was on our part.

Legal Notice

By purchasing from Forgixa, you confirm that:

• You are legally eligible to purchase the products in your jurisdiction
• You understand and comply with local laws